Return and refund policy

Return Policy

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible, your item must be in the same condition you received it in — unused, unworn, with tags, and in the original packaging. You'll also need your receipt or proof of purchase.

To start a return, please contact us at mail@casmovi.com. Once your request is approved, we’ll provide you with a return shipping label and instructions on how to send the item back. Please note that items sent without contacting us first won’t be accepted.

Returns Are Complex — Let's Talk

We understand returns can sometimes be frustrating. That’s why we’re here to help! If you have any questions, concerns, or just want to talk it through, feel free to reach out at mail@casmovi.com. We’re happy to assist and make the process smoother.

Refunds

Once we receive and inspect your return, we’ll let you know whether it’s approved. If it is, you’ll get a full refund back to your original payment method within 10 business days. Please keep in mind your bank or credit card provider might take additional time to process and post the refund.

If it’s been more than 15 business days since we approved your return and you haven’t received a refund, contact us at mail@casmovi.com.